Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Solihull Hospital Urgent Treatment Centre


A good service but referred to Heartlands

I came to the walk in minor injuries unit after suffering a fall, and injuring my face. The service was good, the nurses were lovely, but I was unable to see a doctor and was directed straight to Heartlands Hospital so that I could be examined by a doctor. I was given a letter to hand in at Heartlands Hospital but it would have been far more convenient if I could have been referred to Solihull Hospital as the UTC is located there.